Sales and service
Joker consists of 466 shops spread throughout Norway and celebrates its 20th anniversary in 2017. In the context of the anniversary, Kjøpmannshuset invited all merchants in Norway for a two-day gathering. The focus of the gathering was to get a common understanding of the service concept at Joker.
A total of 600 participants were gathered in the same room and divided into groups of 8 pr table. Specifique customized a digital solution based on the service concept, where participants discussed specific measures for implementing the concept in their local shop.
In cooperation with Joker's management we aggregated results live to the stage, creating both commitment, ownership and laughter!